Update - Our email account provider is continuing to work with Yahoo to resolve the issue.
Sep 18, 2026 - 07:08 CDT
Investigating - Our email account provider, which powers community-branded email accounts, appears to be experiencing elevated bounce rates when sending to Yahoo-managed email addresses (predominantly Yahoo, AOL, and AT&T recipients). We have alerted our email account provider’s team and will work with them as needed on a resolution.

This issue only impacts community-branded email accounts and does not affect emails sent by our platform, including blast emails, notifications, etc.

Sep 17, 2026 - 16:50 CDT
Community websites Operational
Admin Portal Operational
Company website Operational
Third parties Partial Outage
Behind-the-scenes components Operational
API Operational
Servers Operational
Data storage Operational
Networking Operational
Job processing Operational
Backups Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
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Sep 18, 2026

Unresolved incident: Elevated bounce rate for community-branded email accounts.

Sep 17, 2026

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 13:00 CDT
Scheduled - Our email account provider will be performing routine maintenance on their systems during this window. The planned maintenance should not impact the use of community-branded email accounts or webmail, but may cause degraded performance or brief unavailability of the “Email accounts” section of the Admin Portal.
Sep 9, 13:34 CDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.